Are you warm, thoughtful, and love making people feel genuinely valued? We’re looking for a Customer Care Assistant to join our Support Office team and become the friendly, reassuring voice behind our brand.

This is a full-time, in-office role based in Parnell, this role is perfect for someone who enjoys being part of a friendly, supportive team and creating positive experiences for every customer. You’ll be the first point of contact for our customers, assisting with online orders, returns, queries, and general support across all channels.

WHAT YOU'LL DO :

• Provide a friendly, reassuring point of contact for customers via email, phone, and social media.

• Assist with online orders, returns, exchanges, and product questions, ensuring timely and positive outcomes.

• Collaborate with our boutique and warehouse teams to resolve queries and find the best solutions.

•  Support smooth processing of online orders, including during sales and promotions.

• Share ideas and feedback to help improve systems, processes, and the overall customer experience.

WHAT YOU'LL BRING :

• Proven experience in customer care or retail (fashion or homewares preferred).

• Strong organisational and multitasking skills, with a proactive, problem-solving approach.

• Comfortable using Shopify, Vend, and Microsoft Office Suite (Excel, Word).

• A hands-on attitude and willingness to tackle a variety of tasks.

• Creative thinking, positive mindset, and excellent communication skills.

• Genuine passion for helping people and creating memorable experiences.

ABOUT US:
Flo & Frankie is a proudly New Zealand, family-owned and operated business known for our beautiful, carefully curated products and warm, personal customer service.

At Flo & Frankie, people are at the heart of everything we do, from our amazing team to our loyal customers and the wider community. We care about making a real difference, which is why sustainability is front of mind in all we do, and why our Flo Gives Back projects continue to support meaningful local and global causes.

We’re passionate about creating memorable, personalised experiences, both in-store and online, and we’re proud to offer a positive, supportive workplace where creativity is encouraged and everyone’s contribution matters.

WHAT YOU’LL LOVE:

• Above-market salary and generous staff discounts.

• Being part of a fun, down-to-earth, and supportive team who live and breathe our brand values.

• Ongoing training, development, and opportunities to grow your skills and career within a fast-moving fashion business.

• Access to free and confidential EAP services to support your wellbeing.

• A culture that values creativity, fresh ideas, and celebrates wins (big and small!) as a team.